Find some of our most frequently asked questions below!
Can we just turn up at your farm and book experiences on the day?
No, unfortunately not. We are a working farm and are only open for our Alpaca Experiences on certain days of the week and times of the year. All bookings must be made in advance via our online booking system.
What should I wear and bring for my trek?
Please wear suitable clothing and shoes for the weather and the activity you are booked on to. This is a farm so expect mud, puddles, nettles, uneven surfaces and alpaca poop! Wellies, walking boots or sturdy shoes are best, and a suitable waterproof coat if the weather is damp. Please do not arrive in open toed sandals as you will not be allowed to trek. We will also ask you to ‘dip’ your shoes in a disinfectant solution for our bio security, so suitable shoes are a must. Also, don’t forget your camera for that all important alpaca selfie!
How long is the trek?
We walk along at alpaca pace, which is usually a steady amble! We will be out walking for approximately 50 minutes to one hour, stopping along the way for any photos.
Do I need to be physically fit to take part in the trekking experience?
You don’t have to be super fit, but you will need to be able to walk on uneven terrain for an hour and have the use of both arms to lead your alpaca on a rein. Our alpacas are halter trained and very used to walking alongside people, but they can still spook, which could cause them to make a sudden movement, which may make it harder to restrain them. Part of our route also involves a descent of a riverbank, which is a little steep, which may not be suitable for those with mobility issues. Please contact us if you would like to discuss whether our Alpaca Meet & Greet would be more suitable.
What happens if it rains, will my trek be cancelled?
In the event of light rain, we will still go ahead with a trek (this is England, afterall!), but if the rain is heavy we will cancel. Neither alpacas or humans would enjoy a soggy experience! If we have to cancel due to bad weather (or extreme heat), then we will contact you early in the morning to notify you and you will be able to choose another date convenient to you. This offer will be open for the three months following the cancelled date.
Are wheelchair users able to take part in the Alpaca Trekking Experience?
Unfortunately, due to the uneven terrain of the trek route, we are unable to accommodate wheelchair users in this activity.
Are you open on Saturdays?
At present, we have no plans to open on Saturdays. We have three children and a busy farm to run, so having a day off at the weekend is important to us.
I’m pregnant, can I book an Alpaca Trekking Experience?
We do not recommend that pregnant women take part in the trek, due to the uneven terrain and the possibility of being kicked by an alpaca. If you would still like to book despite of this, we would ask you to sign a disclaimer beforehand. Alternatively, our Alpaca Meet & Greet sessions are perfectly safe for pregnant women to enjoy.
Can I bring my dog along?
Unfortunately, as much as we love our canine friends, alpacas do not share the same adoration, and can be quite fearful of dogs. For this reason, we do not allow dogs on our experiences.
Are children able to take part in the alpaca experiences?
The nature of the trekking experience will make it unsuitable for very young children, and for this reason, it is not possible for children under 8 to take part. Each child 8+ must be accompanied by an adult and will not be able to walk their own alpaca, but can share with their adult. Children aged 12 and over are able to walk their own alpaca, but must be booked alongside a responsible adult over 18 years of age.
Our Alpaca Meet & Greet is suitable for children of all ages, but they must be supervised at all times by a responsible adult. Our trekking centre is located next to a large lake and is adjacent to a busy working farmyard, so supervision is incredibly important. We also ask that children be calm and quiet around the alpacas. Alpacas are naturally very gentle and curious, but they can be easily spooked, so we do ask all of our visitors to be calm in their presence.
Can I bring a child in a pushchair on the trek?
The terrain of the trek is very uneven, making it unsuitable for pushchairs, and our minimum age for treks is 8 years old. Our Alpaca Meet & Greet sessions are much better suited to young children.
How many people can book per trek?
Alpacas are herd animals, so our minimum number to trek is two alpacas. We allow only three paying people per alpaca (two people sharing and one spectator). Our treks will be limited to 8 people for 2022, but please contact us if you would like to book for a larger group of up to 12 people and we will do our best to accommodate you.
Can you accommodate a hen party?
We don’t have any specific hen party/stag do packages, but if you get in touch, then we will be very happy to discuss your requirements and put a bespoke alpackage (!) together for you.
Do you serve food?
We offer light refreshments with all of our Alpaca Experiences, which include tea/coffee or cold drinks and biscuits/cakes. However, we do not serve meals. We can definitely recommend some lovely local places to eat though! Please check out our ‘Local Places To Explore’ page for more information.